The SNF UK team have been working hard recently to make sure we remain customer focussed and are consistently striving to find innovative ways to make our customers experience as easy, straight-forward and enjoyable as possible.
We set ourselves aside from our competition by injecting core values and ambitious standards into the work we do for our customers here in the UK and Ireland.
We have been busy in Q1 of 2018 compiling feedback from our customers to measure how SNF are being received overall throughout the industry. Points covered in the Customer Satisfaction survey consisted of;
- SNF’s commitment to Health and Safety
- Quality of SNF Product
- Product is delivered on time, in full and in good condition
- SNF’s Technical Support
- SNF’s Customer Service support
In total 116 surveys were completed with an overall score of 93%. Our focus on customer satisfaction has stemmed from us trying to constantly improve our customer experience when working with us and looking for areas of improvement.